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Borderlands 3 Troubleshooting and Optimization Guide

Posted: Sep 18 2019

Now that Borderlands 3 is out in the wild, we want to thank you, the community, for your continued excitement and support. We wouldn't be here without you.

We also want to ensure that all Borderlands 3 players have the best experience possible, and we've been monitoring your feedback closely since launch. Please keep it coming!

In the spirit of transparency, we'd like to acknowledge reports of certain performance and cloud save concerns that some players have raised. We're working to investigate and address these issues, as necessary, as quickly as possible and will keep the community updated as we have more information to share.

As we work toward more permanent solutions, we'd like to provide some suggestions for how you can quickly troubleshoot certain issues and immediately improve your experience. Please have a look at the reported concerns and potential solutions listed below. You may find a suggestion that you find helpful.

If you're experiencing an issue not listed here, please try our Borderlands 3 Support Page or contact the 2K Support team for direct assistance.

GENERAL

Redeeming reward items for Pre-Orders, Deluxe Editions, or Vault Insider Program

  • All reward items granted from outside of Borderlands 3 are delivered to you via the in-game Mail system. To check your mail, you must be logged into a character in-game. Go to the Pause menu and select Social, then navigate to the Mail tab to claim your content. Selecting Social from the main menu immediately upon loading the game will not work. You will not be able to receive the item from your mail if your inventory is currently full, but the item will not be lost.

Mission progress in solo play halted after skipping ahead in online co-op

  • In rare instances, you may be unable to progress your mission after skipping ahead to a later story mission during online co-op play. If you find that you cannot progress when playing your own game, or are unable to interact with doors and NPCs properly, queue into another instance of Campaign Matchmaking co-op and advance your mission progress past the blocker you encountered.

PC

Cloud Saves resulting in lost progress or empty Player Banks

  • Epic has deployed a hotfix for Borderlands 3 that should address issues with Cloud Saves going forward; we will continue to monitor the hotfix and verify that this issue has been resolved. If you'd like to take every precaution possible, you can disable Cloud Saves for Borderlands 3 via the Epic Games launcher.

Framerate/performance issues

  • Set the Graphics API to DirectX 11 in the Options menu; this specific option is located in the Visuals menu, under the Advanced tab, then the General section.
  • Reduce the Volumetric Fog setting in the Options menu; this specific option is located in the Visuals menu, under the Advanced tab, then the Graphics section.

Cutscenes not displaying properly in ultrawide resolution

  • Turn "FidelityFX Sharpening" to "Off" in the Options menu; this specific option is located in the Visuals menu, under the Advanced tab.

Changing the language settings

  • Go into the Epic Games store client and select "Settings" in the bottom left. Scroll down to the "Manage Games" option near the bottom of your settings and expand the entry title "Borderlands 3". Check the box under "Additional Command Line Arguments" and then apply whichever supported language you want:

English

-culture=en

French

-culture=fr

Italian

-culture=it

German

-culture=de

Spanish

-culture=es

Russian (text only)

-culture=ru

Japanese

-culture=ja

Brazilian Portuguese (text only)

-culture=pt-BR

Korean

-culture=ko

Simplified Chinese

-culture=zh-Hans-CN

Traditional Chinese

-culture=zh-Hant-TW

PS4 & Xbox One

Framerate/performance issues

  • Reduce the "Social Notification Frequency" setting in the Options menu; this specific option is located in the Network & Social menu. This will reduce the rate at which friend progression notifications are displayed on your screen. This will not impact your ability to receive direct communication or invitations from friends.

Framerate/performance issues on PS4 Pro and Xbox One X

  • Switch from Resolution mode to Performance mode in the Options menu; this specific option is located in the Visuals menu.

Thank you again for your continued support and patience. For more information, please visit the Borderlands 3 Support Page or contact the 2K Support team for direct assistance.

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© 2019 Gearbox. Published and distributed by 2K. Gearbox and Borderlands, and the Gearbox Software and Borderlands logos, are registered trademarks, all used courtesy of Gearbox Software, LLC. 2K and the 2K logo are trademarks of Take-Two Interactive Software, Inc. All rights reserved. The “PS” Family logo and “PS4” are registered trademarks of Sony Interactive Entertainment Inc. Stadia, the S logo, and related marks and logos are trademarks of Google LLC. Borderlands 3 will be available on Google Stadia November 2019. ©2019 Advanced Micro Devices, Inc. AMD, the AMD Arrow logo, Radeon, Ryzen and combinations thereof are trademarks of Advanced Micro Devices, Inc. Epic Games and the Epic Games Store logo are trademarks or registered trademarks of Epic Games, Inc. in the USA and elsewhere. All rights reserved.

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